Λύσεις — Κεφάλαιο 22: The Telephoning Process (σελ. 111) – ENGLISH FOR OFFICE CLERKS Β ΕΠΑΛ

Λύσεις — Κεφάλαιο 22: The Telephoning Process

Ενδεικτικές λύσεις των 10 φιλτραρισμένων ασκήσεων της ενότητας (σελ. 110-113): 5 ερωτήσεις κατανόησης (A. Questions) + 5 κλειστές ασκήσεις προθέσεων/ρηματικών χρόνων/τηλεφωνικής συνομιλίας/υποθετικών λόγων/matching (B. Exercises).

Ερώτηση 1 (σελ. 111)

Ερώτηση: What are the three first steps of a phone-call?

Απάντηση:

• Αυτούσιο (σελ. 110): «the three first steps are easy to achieve; you lift the receiver, listen to the dialling tone and finally dial the number».

Σύνοψη: (ενδεικτική) You lift the receiver, listen to the dialling tone and finally dial the number.

Ερώτηση 2 (σελ. 111)

Ερώτηση: Why can a phone-call become an irritating experience?

Απάντηση:

• Αυτούσιο (σελ. 110): «The line, however, is often engaged or busy... you can be cut off... something has gone wrong and the telephone is out of order... you realize that you are talking to some stranger».

Σύνοψη: (ενδεικτική) Because the line is often engaged, you can be cut off, the telephone may be out of order, or you may find that you are talking to a stranger because you dialled the wrong number or the lines have been mixed.

Ερώτηση 3 (σελ. 111)

Ερώτηση: What does the operator do if you are calling someone in a company?

Απάντηση:

• Αυτούσιο (σελ. 110): «it may be easy for him or her to put you through».

Σύνοψη: (ενδεικτική) The operator puts you through to the person you want to speak to.

Ερώτηση 4 (σελ. 111)

Ερώτηση: Refer to a difficulty that may arise while you are speaking on the phone.

Απάντηση:

• Αυτούσιο (σελ. 110): «you can be cut off and hold on the receiver hearing nothing but your own breath and a dull buzzing sound».

Σύνοψη: (ενδεικτική) You can be cut off and hear nothing but your own breath and a dull buzzing sound.

Ερώτηση 5 (σελ. 111)

Ερώτηση: What is the meaning of «others waiting in the queue»?

Απάντηση:

• Αυτούσιο (σελ. 110): «don't forget to be quick when talking on the phone, because there are others waiting “in the queue” as well».

Σύνοψη: (ενδεικτική) It means that other people are also waiting for their turn to use the line, so we must be quick when talking on the phone.

Άσκηση 1 (σελ. 111)

Ερώτηση: Fill in the blanks with the correct preposition. a. The telephone is a device …………....... primary importance. b. A phone-call sometimes turns …………....... to be an annoying experience. c. When you finish the call you put the receiver …………....... . d. You are often cut …………....... while speaking. e. When you call the director of a company, his secretary usually picks …………....... the receiver and asks you to hold …………....... till he answers the telephone. f. Remember to be quick when talking …………....... the phone.

Απάντηση:

• Πάγιες προθέσεις: of primary importance, turn out to be, put down, cut off, pick up, hold on, talk on the phone.

Σύνοψη: a. of. b. out. c. down. d. off. e. up / on. f. on.

Άσκηση 2 (σελ. 111)

Ερώτηση: Put the verbs in the brackets in the correct form. The telephone …………....... 1 (be) a very useful device. Nevertheless, it sometimes …………....... 2 (turn) out to be a hateful tool. The line often …………....... 3 (engage) and the caller has …………....... 4 (dial) the number again and again. Even while …………....... 5 (talk), he can …………....... 6 (cut) off. In that case, he …………....... 7 (replace) the receiver and …………....... 8 (pick) it up again only to discover that the lines …………....... 9 (mix) up or that the telephone …………....... 10 (be) out of order.

Απάντηση:

• Πρόκειται για γενικές αλήθειες/συνήθειες → present simple/passive στα περισσότερα κενά.

Σύνοψη: 1. is. 2. turns. 3. gets/is engaged. 4. to dial. 5. talking. 6. be cut. 7. replaces. 8. picks. 9. are mixed. 10. is.

Άσκηση 3 (σελ. 111)

Ερώτηση: Complete the caller's part in the following telephone conversation: A: Hello. Avon 505231. B: ………………………….. A: Hold on a minute. I'll check if he's in. (A few minutes later). I'm afraid he's out for lunch. B: ………………………….. A: Of course, you can. I'll give it to him as soon as he's back. Do you want him to ring you back? B: ………………………….. A: As you wish. You may call him in an hour or so. B: ………………………….. A: Not at all. Good-bye.

Απάντηση:

• Κάθε απάντηση του B καθοδηγείται από την απάντηση του A που ακολουθεί.
• B1: ο A απαντά «I'll check if he's in», άρα ο B ζήτησε να μιλήσει με κάποιον. B2: ο A απαντά «Of course, you can. I'll give it to him», άρα ο B ζήτησε να αφήσει μήνυμα. B3: ο A απαντά «As you wish. You may call him in an hour or so», άρα ο B είπε ότι θα ξανακαλέσει. B4: ο A απαντά «Not at all», άρα ο B ευχαρίστησε.

Σύνοψη: (ενδεικτική) B1: Good morning. Could I speak to Mr Brown, please? B2: Could I leave a message for him, please? B3: No, thank you. I'll call him again later. B4: Thank you very much. Good-bye.

Άσκηση 4 (σελ. 112)

Ερώτηση: Put the verbs in the brackets in their correct form. a. If you are lucky enough, the line …………....... (not engage). b. The telephone operator of the company will put you through to the manager, if you …………....... (want) to speak to him. c. If I knew their number, I …………....... (call) them. d. I would try to redial the number, if I …………....... (be) you. e. If she had been careful enough, she …………....... (not make) so many mistakes. f. If I …………....... (call) him an hour ago, we could have gone out together.

Απάντηση:

• Τύπος 1: If + present, will/won't + infinitive· Τύπος 2: If + past simple, would + infinitive· Τύπος 3: If + past perfect, would have + past participle.

Σύνοψη: a. won't be engaged. b. want. c. would call. d. were. e. wouldn't have made. f. had called.

Άσκηση 5 (σελ. 112)

Ερώτηση: Match the following: a. process 1. the part of telephone that is held to one's ear. b. device 2. wait on the telephone. c. receiver 3. a person who works at a telephone switchboard. d. dial 4. procedure; a connected set of human actions or operations in order to reach a particular result. e. telephone operator 5. disconnect. f. put through 6. call a number on the telephone. g. arise 7. an instrument, esp. one that is cleverly thought out. h. cut off 8. come into being. i. hold on 9. a line of people waiting for sth. j. queue 10. connect a telephone call(er) by telephone.

Απάντηση:

• Αντιστοίχιση κάθε λέξης με τη σωστή σημασία της, με βάση το κείμενο και το Λεξιλόγιο της ενότητας (σελ. 112-113).

Σύνοψη: a-4 (process=procedure). b-7 (device=instrument). c-1 (receiver=part held to ear). d-6 (dial=call a number). e-3 (telephone operator=person at switchboard). f-10 (put through=connect a call). g-8 (arise=come into being). h-5 (cut off=disconnect). i-2 (hold on=wait on the telephone). j-9 (queue=line of people waiting).