Ενδεικτικές λύσεις των 11 φιλτραρισμένων ασκήσεων της ενότητας (σελ. 118-122): 6 ερωτήσεις κατανόησης (A. Questions) + 5 κλειστές ασκήσεις συμπλήρωσης λέξεων/πλάγιου λόγου/επιρρημάτων/λεξιλογικής χρήσης/εντύπου μηνύματος (B. Exercises).

Ερώτηση 1 (σελ. 119)

Ερώτηση: Is Jean Mr Gilford's secretary? If no, what does she do?

Απάντηση:

Αυτούσιο (σελ. 118): «Jean, the receptionist of GMS Ltd, is answering his telephone call on the switchboard».

Σύνοψη: (ενδεικτική) No, she isn't. She is the receptionist of GMS Ltd and answers the telephone calls on the switchboard.

Ερώτηση 2 (σελ. 119)

Ερώτηση: To which department does Mr Knox want Jean to put him through?

Απάντηση:

Αυτούσιο (σελ. 118): «I'd like you to put me through to the Sales Department».

Σύνοψη: (ενδεικτική) To the Sales Department.

Ερώτηση 3 (σελ. 119)

Ερώτηση: What does someone do when the extension line is busy?

Απάντηση:

Αυτούσιο (σελ. 118): «Will you hold on? The line is busy. John Knox: OK, I'm waiting».

Σύνοψη: (ενδεικτική) He/She holds on (waits) until the line is free.

Ερώτηση 4 (σελ. 119)

Ερώτηση: What does Jackie have to do when Mr Gilford is out and someone calls him?

Απάντηση:

Αυτούσιο (σελ. 118): «I'm afraid he'll be out all morning... I'm his secretary. Can I take a message?».

Σύνοψη: (ενδεικτική) She has to tell the caller that Mr Gilford is out, take a message and pass it on to Mr Gilford as soon as he comes back.

Ερώτηση 5 (σελ. 119)

Ερώτηση: What will Mr Knox's Company do if GMS don't take immediate action for the delayed order?

Απάντηση:

Αυτούσιο (σελ. 118): «I'm afraid we'll go to another firm if you don't take immediate action».

Σύνοψη: (ενδεικτική) They will go to another firm (they will place the order with another firm).

Ερώτηση 6 (σελ. 119)

Ερώτηση: How do you read a telephone number?

Απάντηση:

Αυτούσιο (σελ. 118): «Six seven nine five nine four six».

Σύνοψη: (ενδεικτική) We read each digit separately, e.g. 6795946: six seven nine five nine four six.

Άσκηση 1 (σελ. 119)

Ερώτηση: Fill in the blanks with the suitable words. a. He wants to speak …………....... Mr Gilford. b. She is answering the telephone calls …………....... the switchboard. c. Would you please put me …………....... to the Sales Department? d. The line is busy. Will you hold ……………….? e. I haven't heard …………....... him for a long time. f. They have to order some microcomputers urgently because they are running …………....... …………....... stock.

Απάντηση:

Παγιωμένες εκφράσεις: speak to, on the switchboard, put through, hold on, hear from, run out of stock.

Σύνοψη: a. to. b. on. c. through. d. on. e. from. f. out of.

Άσκηση 2 (σελ. 120)

Ερώτηση: Rewrite the sentences using the new prompts. a. "It's about last month's order." John said ... b. "We haven't received them yet." He added that ... c. "I will go to another firm if you don't take immediate action." Their customer warned them that ... d. "May I have your extension number?" She wanted to know ... e. "Mrs Fog called and wants you to ring her back." Maria informed her manager that ...

Απάντηση:

Κανόνες πλάγιου λόγου: αλλαγή αντωνυμιών/χρόνων, χρήση «that»/έμμεσων ερωτήσεων.

Σύνοψη: a. John said (that) it was about last month's order. b. He added that they hadn't received them yet. c. Their customer warned them that he would go to another firm if they didn't take immediate action. d. She wanted to know if/whether she could (might) have his extension number (or: what his extension number was). e. Maria informed her manager that Mrs Fog had called and wanted him to ring her back.

Άσκηση 3 (σελ. 120)

Ερώτηση: Which adverbs derive from the following adjectives? a. actual. b. busy. c. probable. d. urgent. e. immediate. f. certain. g. personal. h. complete. i. sure. j. suitable.

Απάντηση:

Σχηματισμός επιρρήματος με προσθήκη -ly (με τις αναγκαίες ορθογραφικές προσαρμογές).

Σύνοψη: a. actually. b. busily. c. probably. d. urgently. e. immediately. f. certainly. g. personally. h. completely. i. surely. j. suitably.

Άσκηση 4 (σελ. 120)

Ερώτηση: Use the following expressions in sentences of your own, so that their meaning is clear: answer a telephone call on the switchboard, put someone through, take a message, hear from someone, run out of stock, pass the information to (someone).

Απάντηση:

Ενδεικτικές προτάσεις που δείχνουν σωστή χρήση κάθε φράσης.

Σύνοψη: (ενδεικτική) answer a telephone call on the switchboard: The receptionist answers every telephone call on the switchboard. put someone through: Could you put me through to the manager, please? take a message: Can I take a message for Mr Gilford? hear from someone: I haven't heard from the supplier since Monday. run out of stock: We are running out of stock of printer paper. pass the information to (someone): Please pass the information to the accounts department.

Άσκηση 5 (σελ. 120)

Ερώτηση: It was about 11 o'clock on Friday Morning on May, 5th. Mr Harvey of NBA called Mr Austin, the Sales Manager of BSB, but he was out. Ann Petersen, Mr Austin's secretary, answered the telephone. Mr Harvey told her he had seen the BSB's advertisement showing their flannels' quality and would like to ask him some details about it. He said he would be obliged if Mr Austin called him back to fix a visit to the BSB warehouses where he could choose some pieces of flannels. Fill in the message form using the information given.

Απάντηση:

Μεταφέρουμε τα δοσμένα στοιχεία στα αντίστοιχα πεδία του εντύπου μηνύματος (message form), όπως στο υπόδειγμα της σελ. 119.
Επειδή ο Mr Harvey τηλεφώνησε και ζητά να τον καλέσουν, σημειώνονται τα κουτάκια «Telephoned» και «Please ring». Ο αριθμός τηλεφώνου δεν δίνεται στο κείμενο.

Σύνοψη: (ενδεικτική) Message for: Mr Austin. While you were out: Mr Harvey of NBA. Telephone no: (not given). Telephoned: ✓. Please ring: ✓. Message: Mr Harvey called. He has seen our advertisement showing the quality of our flannels and would like to ask you some details about it. He would be obliged if you called him back to fix a visit to our warehouses, where he could choose some pieces of flannels. Date: Friday, 5th May. Time: 11.00. Received by: Ann Petersen.